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Store FAQ

Orders

Are there minimum order amounts on the website?

We do not have a minimum order. Of course the bigger the order the more economical your shipping is.

How does one see how much stock is available on the website?

Our team works hard to ensure products are always available and that out of stock items are replenished as quick as possible. Our website does state the availability of stock. When there is no stock of the item in our warehouse, you will not be able to order it and it will display “out of stock” until such time as it becomes available.

I stay abroad so can I order from another country?

We allow ordering of products on our store from any country worldwide. The delivery fees do differ for international orders. Please contact us if this is not clear through the order process.

Will I know if my order was successfully placed?

All orders successfully placed on our website will be confirmed via email using the email address you used during registration or listed on your account. Orders are only deemed successful when payment has been successfully processed and received by our transaction partners, PayFast or Zapper.

Is there someone I can contact if or when I need assistance with my order?

Of course there is. You can email your enquiries to info@ivaratec.com. Our team is here to assist you with any enquiries you may have and are available Monday to Friday 8am – 4pm, excluding weekends and Public Holidays. All queries sent during this time will be responded to on the next business day.

I have an item in my basket, can I remove it?

You certainly can. At the top right of the site is your basket, when hovering over the basked you will see some items displayed, simply click the cross to remove it. Alternative you can view your cart and use the “x” or remove features to remove a product from your basked before completing your order. You can also increase or decrease quantities in the “view cart” page.

Payments

Are the prices advertised in South African Rand (ZAR)?

That is correct. Currently, all our pricing is advertised in South African Rand (ZAR) until we add alternative currencies.

Does your advertised prices include or exclude VAT?

As we are not currently VAT registered, all our prices are exclusive of VAT.

What Payment providers are used and what forms of payment do you accept?

We use Payfast & Zapper for the processing of all online orders. PayFast accepts credit/debit cards (MasterCard/Visa which cards that are 3D Secure enabled and may change or accept other cards from time to time. PayFast accepts most local and international debit and credit cards and are processed using the latest secure encryption technology via their payment portal, which is compliant with all legislation.

Are my payment details safe to use on the website?

their secure platforms. We do not store any sensitive payment details on our website. So you can be rest assured, all payments are safe with us!

Ask us a Question

If you have a query or question and is not reflected above, feel free to send us a message and a member of our team will respond as soon as possible.

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